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FAQ

FAQ

Do you use a lathe?

YES we do and we can document it 100%.  Pics or video can be provided upon request.  

 

How long have you been shaving bats?

We have been in the bat shaving business since 2009.  There is pretty much nothing we haven't seen and have experience shaving most every model and make you can think of.   

 

What is your turn around time

99% of the time within 2-3  business days (Mon - Fri) with your bat shipping out next business day.  Turnaround is purely volume driven and can extend out a few additional days during peak season but for the most, 2-3 days is the norm.  

 

Hours of Operation

Shop hours are 9am - 6pm EST M-F closed on the weekends.  Holidays observed are: 

New Years Day

Good Friday

Memorial Day

4th of July

Labor Day

Thanksgiving (Thursday and Friday)

Christmas Eve and Christmas  

 

Do you have a compression tester?

Yes we do and if requested, we can make them pass too most cases.  Visit our Compression Testing link under Useful Information in the store header for more information.  

 

Sticker Weight and Finished Weight

We make our best efforts to match up the finished weight to sticker, however, this is not always the case.  There could be some variation due to the balancing / finished weight requested in correlation to the bat getting serviced, construction of the bat from the factory as well as stock availability.  If you prefer to have a bat with matching sticker to finished weight, please let us know up front.      

 

Will you have to replace my end cap if I get the bat shaved?

The answer is mostly no.  We can get most caps out clean and pride ourselves on doing so as many bat doctors can not make this claim.  There are a select few bats that end cap replacement is necessary and our replacement caps look identical to factory and have similar wear patterns.  You will never know the difference.  

 

Starting weight

When shaving a bat, this does not matter in most cases.  All similar bats less the end cap and any counter weighting weighs exactly the same (called shell weight).  The way the factory weights the bat to sticker is through handle weighting (balancing) or in the end cap (end loading).  We can do either, your preference.  Most cases, we can shave a 30 oz sticker weighted bat and make it weigh 25 oz and only shave out 1 oz.  The rest of the weight is being offset by moving it around or taking it out completely.  We can also shave a lesser weighted bat from factory and make it a heavier finished weight with a different balancing.


What weight and balancing should I choose? 

For weight, we suggest sticking with whatever you feel most comfortable swinging.  If you swing a 28 oz now, we can make the bat feel the same.  Rule of thumb is you want to be using the heaviest bat possible you can swing the fastest.  Example, you can swing a 26 and 27 oz bat the same speed, but when moving to a 28, your swing speed diminishes.  A 27 oz bat is what you should be swinging.  For balancing, an end loaded bat will always out distance a balanced bat.  There is more inertia in an end loaded bat as the weight is pushed out to the end.  This enables the bat to drive through the ball without any recoil.  If you were to slow down anyone's swing at the MOI (moment of impact), you will notice the bat bounce a little when making contact.  End load helps reduce this recoil as there is more force hitting through the ball.  If you are looking for all out control, a balanced bat is what we recommend.  Think of it this way....say you are balancing a pencil on your finger.  Is a pencil that weighs the same on both ends easier to control or is one with more weight on one side than the other.  Same principle when hitting.        

Can you shave used bats? 

Yes we can.  We fully evaluate used bats as they come in for service to ensure they are still structurally sound before performing the service.  If we find any issues during the eval, we will contact you to discuss.  

 

Do you service aluminum bats?

Any reputable bat doctor will say no, the answer is no.  We have a blog on aluminum bats as to why.  

 

Do you price match?

Yes and no.  Please contact us if you have a price match question

 

Do you offer any discounts to Military or first responders?

Yes we do, see our discounts located under Specials in the store header

 

Do you stock bats? 

Yes, everything you see on our website we stock.  If you see a bat we do not stock and would like a price, please give us a call to discuss.    

Have you swung the bats you offer for sale? 

Yes, we have swung them all stock and shaved and can give you an informed, honest opinion.  Visit our YouTube channel for actual videos of JP swinging bats! 

Do you overnight ship and ship international? 

Yes, we offer multiple shipping options as well as ship all over the world

 

Are there duties to be paid on Canadian shipments?

Turnaround Time is the number of business days it takes to process your order.  To be clear, Turnaround Time is NOT SHIPPING (transit time).  Excluding stock bats, every shaved or rolled bat is serviced to order.  Shaved or rolled bats are not already "pre-serviced" ready to ship.  As orders come in, they are prioritize and processed "first in, first out".  Turnaround is purely volume driven and can vary depending on order patterns and time of year.    

Standard turnaround on all orders is 2-3 business days.  Rolled only bats on average are processed and shipped day 2 or 3 from purchase date with shaved bats on average shipping day 3 or 4 from purchase date.  You may question why shaved bats could be shipped on day 4 vs day 3 as advertised.  Again, turnaround is order processing time and it fluctuates.  Shaved bats ship the day after completion because the end cap has to set up in a clamp for 12 hours to ensure proper adhesion.  We have experimented with many forms of epoxies over the years and have found the longer cure time properties to be most effective securing your end cap to the bat.  Most cases, choosing standard turnaround w/ priority mail, you will have your bat within a week.  If you need it within 5 days, upgraded shipping or expedited service should be chosen.  If you need your bat by a specific date or are unclear on how to calculate when your bat will be received, please give us a call to discuss.  

 

How Turnaround Time is calculated

New Bat Purchase (rolled or shaved)

- If your order is placed by 2pm EST on a business day, the clock starts on day of order.  

- If your order is placed AFTER 2pm EST on a business day, the clock starts the next business day.  

- If you order is placed AFTER 2PM EST Friday or over the weekend, the clock starts on the upcoming Monday    

 

Mailed in bats 

- Turnaround starts day delivered if received M - F.  If your bat is received on the weekend, the clock starts the upcoming Monday

 

Stock New in Wrapper Bats

- If your order is placed by 2pm EST on a business day, the bat will ship same day

- If your order is placed AFTER 2pm EST on a business day, bat will ship the next business day  

- If you order is placed AFTER 2PM EST Friday or over the weekend, the bat will ship on the upcoming Monday    

 

Expedited Service (+1 business day)

- If your order is placed by 2pm EST on a business day, the bat will ship the next business day 

** If your order is placed AFTER 2pm EST on a business day, the clock starts the next business day with your bat shipping the business day after that. **  

** If you order is placed AFTER 2PM EST Friday or over the weekend, the clock starts on the upcoming Monday with your bat shipping on Tuesday ** 

 

Business days are Mon - Fri 9AM - 6PM EST excluding holidays.  WE ARE NOT OPEN ON THE WEEKEND

Holidays observed --

New Years Day

Good Friday

Memorial Day

4th of July

Labor Day

Thanksgiving (Thursday and Friday)

Christmas Eve and Christmas

 

We know you want your bats ASAP and the last we want to do is not be able to deliver on our service guarantees.  We are a service oriented business and strive for an exceptional customer experience.  We are the only bat shaving company who advertises upfront a tight window of when your bat will be serviced and shipped.  We put a lot of effort into operational and inventory planning to meet the demand.  If you have any questions, feel free to give us a call.  

 

 

 

Are you an authorized dealer for the bats you sell?

No, we are NOT affiliated nor an authorized dealer with any bat manufacture.

 

How long will the bat last? 

The answer is it all depends.  Shaving a bat will reduce the durability as the walls are now thinner than factory.  The variables to consider on longevity are:  how hard do you swing?  What kind of balls are you using?  Do you square up or cut the ball?  Is this a team bat?  The temperature?  All of this comes into play.  We cannot make any guarantees, but typically speaking, there is no reason why you should not get a lot of enjoyment.  Our suggestion is to limit its use to only you and not hit a lot of BP with the bat, do not use very hard balls and do not swing it in the cold.  I know it is hard not to do, but if you want it to last, this is the protocol.   

Do you offer any warraties?

Stock bats come with a 12 month warranty.  Rolled, Shaved or any bat that has been altered internally such as discs, sleeves or collars removed are sold as-is without warranty on breakage, however, we do warranty our cap work should it break due to our process.  See our disclaimer for full details

 

What bats are best for clincher balls?

For the Clincher, we recommend a stiff bat.  The Clincer ball is very spongy and turns to mush quickly.  From our experience, stiffer bats get these balls to compress more which propels them further vs. bats not as stiff.  Not to say other bats do not hit this ball well, but in our professional opinion, go with a stiffer product for best results.  

 

What sets you apart from the others?

First and foremost, we value and appreciate our customers.  We answer all email, all texts and all calls promptly, practically 24/7.  Our lathe and tooling is top grade AND properly sized.  We use a digital 2 axis digital read out (DRO) to precisely measure our cuts.  Our experience, expertise, cap work is one of the best in the business.  The end caps we use should one need to be replaced, are the best in the business (many cheap caps out there, beware).  We guarantee our cap work.  We stock the bats and cut them to order based upon customer specifications.  We can video or take pics of the work being performed.  We are very meticulous in our work and take our time.  We assure you your bats are shaved to spec, are rolled and not claimed to be and are put back together correctly with the proper expoxy compound and not just press fitted in.  Just a few off the top !!!    



Should you have any other questions relating to our service or bats, feel free to call or text.  Thank you

 

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