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Shipping & Returns

Shipping & Returns

-- Shipping and Handling --

Customer will select the shipping method during the checkout process. If free shipping is selected, Customer forfeits the carrier of choice from which Company will select the lowest cost solution which is large in part USPS Priority Mail.  Company ships with USPS, UPS or Fed Ex.  All bats are shipped with order tracking that will be sent to the email provided on the purchase order.  All orders of $750.00 or more will be shipped signature required. Any order less than $750.00 will NOT be shipped signature required unless requested by the Customer in writing before the item has shipped.    

Company allows the shipping address to be modified from the original order as long as it is in writing from Customer before the item has shipped.  It is the Customer's responibility to ensure any special or specific delivery comments are clearly documented on the shipping address before completing the transaction.  If Customer would like to use their own shipping label, Customer can email a label to use as long as it is with the Post Office or UPS.  Company cannot use Customer shipping account numbers to generate a label.

Company does not ship bats in mailing tubes with end caps nor does Company re-use customer supplied packaging.  All bats are boxed in heavy plyed, thick cardboard boxes.  Company does not sleeve bats, wrap bats, or stuff boxes full of padding upon shipment.  Company does take care and selects the appropriate sized box for the number of bats being shipped.  All packages are inspected before scheduled pick up to insure labels are cleanly placed and tape used is secured.  

Company does not guarantee delivery or delivery estimates provided by the shipping carrier.  Packages shipped out USPS Priority mail are insured up to $50.  UPS packages are insured at $100.  AT THE SOLE DISCRETION OF CUSTOMER, CUSTOMER CAN REQUEST INSURANCE COVERAGE UP TO THE ORDER VALUE OR REQUEST SIGNATURE TRACKING FOR ADDED SECURITY.  The charge is $6 for either request.  Customer acknowledges and clearly understands Company is NOT liable nor financially responsible for replacing bats or providing any financial reimbursement on packages outside of the insured value of the package.  If shipping insurance is not chosen and paid for, Company liability ends once the package is scanned in as received by the shipping carrier.  If you wish to ensure the package against other issues, like “Lost in transit”, please choose the insurance option.

Customer acknowledges and understands Company is NOT liable nor financially responsible for reimbursement on:

1) "Missing" or "stolen" packages where 1) the product was shipped to the address provided on the order and 2) the package shows "Delivered" per the carrier's tracking number. 

or

2) Product theft where the package was opened while in transport before physically delivered.

Packages that are lost or arrive damaged are eligible for an insurance claim through the shipping carrier up to the insured value of the package.   Damaged packages must be indicated by the carrier on the tracking as "damaged upon delivery" for a claim to be granted.  Any and all claims for lost, missing or stolen goods will be filed with the shipping carrier by Customer.  Lost or damaged package claims will be submitted to the shipping carrier by Company.  

If your location is known for theft, please use an alternate shipping address or request the package be sent signature required.  If Customer has knowledge of a shipping carrier to be problematic or has preference over 1 carrier than the other, it is the Customers responsibility to select the appropriate shipping carrier at checkout.  

For UPS Next Day Air or 2nd Day Air shipments, Customer is responsible for notifying Company on refund requests for shipping service failures.  All service failure refund requests are submitted to carrier by Company on Customer's behalf.  Customer acknowledges and understands Company will NOT refund Customer any monies less the claim being approved by carrier.  If the claim is approved by the carrier, Company will refund Customer the amount of shipping charges incurred within 3 business days of the claim approval date.  

 

  -- Returns / Exchanges --

STOCK- NEW IN WRAPPER BATS can be returned to Company within 15 calendar days of delivery for an in-store credit or refund less a 20% restocking fee. The re-stocking fee is non-negotiable.  All refunds or store credits would be less the actual shipping charges incurred by Company.  The bat must be returned new, unused, and in the original packaging that it was received in.  If the returned bat is NOT received in said condition, the return will not be accepted.  If the return is rejected, the customer will also be responsible for the return shipping of the bat


ROLLED or HEAT ROLLED bats (not shaved) cannot be returned or exchanged, however we do have a satisfaction guarantee that entitles you to a free re-roll.  Please contact us first before mailing back your bat for "re-rolling" on mailing instructions.  

 SHAVED bats or any bat with internal modifications such as sleeve or rings removal are NOT eligible for return or exchange

-- Incorrect item received --

Company will email a return label at Company's expense to Customer to use for the return shipping.  Any and all replacement bats will be shipped out upon successful receipt of the returned bat.  The returned bat must be unused and in the same condition it was shipped out in for the exchange to be valid -- NO EXCEPTIONS **

 

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