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Turn Around Time

Turn Around Time

Turnaround Time is the number of business days it takes to process your order.  To be clear, Turnaround Time is NOT SHIPPING (transit time).  Excluding stock bats, every shaved or rolled bat is serviced to order.  Shaved or rolled bats are not already "pre-serviced" ready to ship.  As orders come in, they are prioritize and processed "first in, first out".  Turnaround is purely volume driven and can vary depending on order patterns and time of year.    

Standard turnaround on all orders is 2-3 business days.  Rolled only bats on average are processed and shipped day 2 or 3 from purchase date with shaved bats on average shipping day 3 or 4 from purchase date.  You may question why shaved bats could be shipped on day 4 vs day 3 as advertised.  Again, turnaround is order processing time and it fluctuates.  Shaved bats ship the day after completion because the end cap has to set up in a clamp for 12 hours to ensure proper adhesion.  We have experimented with many forms of epoxies over the years and have found the longer cure time properties to be most effective securing your end cap to the bat.  Most cases, choosing standard turnaround w/ priority mail, you will have your bat within a week.  If you need it within 5 days, upgraded shipping or expedited service should be chosen.  If you need your bat by a specific date or are unclear on how to calculate when your bat will be received, please give us a call to discuss.  

 

How Turnaround Time is calculated

New Bat Purchase (rolled or shaved)

- If your order is placed by 2pm EST on a business day, the clock starts on day of order.  

- If your order is placed AFTER 2pm EST on a business day, the clock starts the next business day.  

- If you order is placed AFTER 2PM EST Friday or over the weekend, the clock starts on the upcoming Monday    

 

Mailed in bats 

- Turnaround starts day delivered if received M - F.  If your bat is received on the weekend, the clock starts the upcoming Monday

 

Stock New in Wrapper Bats

- If your order is placed by 2pm EST on a business day, the bat will ship same day

- If your order is placed AFTER 2pm EST on a business day, bat will ship the next business day  

- If you order is placed AFTER 2PM EST Friday or over the weekend, the bat will ship on the upcoming Monday    

 

Expedited Service (+1 business day)

- If your order is placed by 2pm EST on a business day, the bat will ship the next business day 

** If your order is placed AFTER 2pm EST on a business day, the clock starts the next business day with your bat shipping the business day after that. **  

** If you order is placed AFTER 2PM EST Friday or over the weekend, the clock starts on the upcoming Monday with your bat shipping on Tuesday ** 

 

Business days are Mon - Fri 9AM - 6PM EST excluding holidays.  WE ARE NOT OPEN ON THE WEEKEND

Holidays observed --

New Years Day

Good Friday

Memorial Day

4th of July

Labor Day

Thanksgiving (Thursday and Friday)

Christmas Eve and Christmas

 

We know you want your bats ASAP and the last we want to do is not be able to deliver on our service guarantees.  We are a service oriented business and strive for an exceptional customer experience.  We are the only bat shaving company who advertises upfront a tight window of when your bat will be serviced and shipped.  We put a lot of effort into operational and inventory planning to meet the demand.  If you have any questions, feel free to give us a call.  

 

 

 

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